It is my pleasure to recommend Stephen McShane, NHA as an experienced Administrator for any level of Skilled Nursing Facility executive leadership.

Stephen came to Lutheran Social Services of South Central Pennsylvania as Interim Administrator during our search for a permanent NHA at our newest Continuing Care Retirement Community (CCRC) in Hanover, PA. This particular community's SNF (41 beds) was struggling during initial start-up with both staffing needs and systems development and implementation. Working with community leadership, corporate staff and external vendors, Stephen has helped ensure steady progress toward full stability and occupancy. Of particular note, Stephen has re-energized community staff with his calm, motivational style of leadership that is critical during periods of crisis and uncertainty. He has shown commitment to this organization's success that has succeeded any expectations that one would have of an individual serving on a relatively brief interim assignment.

This commitment of service, knowledge of operations and calm, focused leadership has proven invaluable to the staff at Utz Terrace and the entire Lutheran Social Services of South Central Pennsylvania's executive team. Stephen McShane is an experienced executive that can be counted on to lead - and lead in varied environments of operations.

In summary, I highly recommend Stephen McShane, NHA without reservation and with high commendation to any organization with operational/leadership needs.

"We were blown away by Mr. McShane. . . finally a consultant that delivers what they promise, and more!

We recommend Stephen McShane to any skilled nursing facility having an NHA need. His immediate response and valuable insight was just what this facility needed. Stephen's experience and manner in working with our staff made us feel confident in a tumultuous time. We have found that utilizing Stephen McShane for our NHA need, we were dealing with an experienced leader who was focused on our individual facility's needs. He understood our unique culture as a hospital based facility and was able to bring about a fit that was needed. We also soon learned a significant benefit to utilizing Mr. McShane's services was his wealth of resources and personal contacts throughout the state and industry.

On top of everything else, following our successful DOH survey, Mr. McShane assisted our acute environment by developing and structuring an employee and patient satisfaction initiative which will serve as the model across the network of our hospitals and facilities.

We have seen some consultants who preach integrity, service and improved outcomes, but now we have actually seen and benefited from the one who provides it! I am happy recommending Mr. McShane's services to other facilities, hospitals, owners, or boards wanting the best NHA services."